Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Introduction

Welcome to Rock Solid Granite ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or use our tile, granite installation, and remodeling services.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Request a quote or consultation through our contact form
Contact us via phone or email
Schedule an appointment for tile or granite installation
Request information about our remodeling services
Sign a contract for services

This information may include:

Full name
Email address
Phone number
Mailing address/service address
Property details (for project quotes and planning)
Project specifications and preferences
Payment information (credit card details, billing address)
Any other information you choose to provide in messages or forms

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of visit
Device information (mobile device ID, screen resolution)
Geographic location (general city/region based on IP address)

1.3 Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

We use:

Essential Cookies: Necessary for the Site to function properly
Analytics Cookies: Help us understand how visitors use our Site (via Wix analytics)
Functionality Cookies: Remember your preferences and settings

Note: This Site is hosted on Wix.com, which may use its own cookies and tracking technologies. For more information about Wix's data practices, please visit Wix Privacy Policy.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery:

Process and fulfill your tile, granite, and remodeling service requests
Schedule appointments and consultations
Communicate with you about your project
Provide quotes and estimates
Complete installations and renovations
Process payments and billing

Business Operations:

Maintain accurate records of projects and services
Improve our services and customer experience
Analyze website usage and optimize performance
Conduct quality assurance and follow-up

Marketing and Communications:

Send service confirmations and project updates
Respond to inquiries and customer support requests
Send promotional emails about our services (with your consent)
Provide information about special offers or new services

Legal and Safety:

Comply with legal obligations and regulations
Protect against fraud, unauthorized transactions, and oth
er illegal activities
Enforce our terms and conditions
Resolve disputes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our business, including:

Website hosting (Wix.com)
Payment processors (for credit card transactions)
Email service providers
Scheduling and booking software
Accounting and bookkeeping services
Subcontractors or suppliers (only project-specific information as needed)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements:

We may disclose your information if required to do so by law or in response to:

Valid legal requests (subpoenas, court orders, government investigations)
Protection of our rights, property, or safety
Prevention of fraud or illegal activity
Enforcement of our policies

Business Transfers:

If Rock Solid Granite is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

With Your Consent:

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure servers and encrypted data transmission (SSL)
Access controls and authentication procedures
Regular security assessments
Secure payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

The nature of the information
Legal and regulatory requirements (e.g., tax documentation, contractor licensing records)
Our legitimate business needs (e.g., customer records, project history)
Dispute resolution and enforcement of agreements

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction:

You may request that we correct inaccurate or incomplete personal information.

Deletion:

You may request that we delete your personal information, subject to certain legal exceptions (e.g., records we must retain for legal compliance).

Opt-Out of Marketing:

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Note that you will still receive transactional emails related to your service requests.

Cookie Management:

You can manage cookie preferences through your browser settings or by using cookie management tools on our Site.

California Residents (CCPA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected, used, and shared
Right to delete personal information
Right to opt-out of the sale of personal information (Note: We do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

9. Wix Platform Notice

This website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix's data storage, databases, and general applications. Wix stores your data on secure servers behind a firewall.

For more information about Wix's data practices, please visit: https://www.wix.com/about/privacy

10. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to be tracked. Our Site does not currently respond to DNT signals. You can control tracking through your browser settings and by managing cookies.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you of significant changes via email or a prominent notice on our Site
Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rock Solid Granite
1035 Murray Ave
San Luis Obispo, CA 93405
License #671618

Phone: (805) 235-1675
Email: Charlespaul559@gmail.com

13. Consent

By using our Site or services, you consent to the terms of this Privacy Policy and our collection, use, and disclosure of your information as described herein.